Refund policy
At JJ Whiskey Co, we take pride in the quality of our products and want you to love your purchase. Please review our return policy carefully before placing an order.
Exchanges & Store Credit Only:
• We offer exchanges or store credit only within 7 days of confirmed delivery.
• Refunds to the original form of payment are not offered.
• Items must be unworn, unused, unwashed, and in original condition with all tags attached.
• Items returned that do not meet these conditions will not be accepted and will be sent back to the customer.
Final Sale Items:
The following items are final sale and not eligible for return, exchange, or store credit:
• Sale or clearance items
• Accessories, hats, intimates and jewelry
• Gift cards
• Items marked “Final Sale”
Shipping & Fees:
• Original shipping charges are non-refundable.
• Customers are responsible for all return shipping costs.
• JJ Whiskey Co. Boutique is not responsible for lost or delayed return shipments.
Damaged, Defective, or Incorrect Items:
If you receive an item that is damaged, defective, or incorrect:
• Please contact us within 48 hours of delivery
• Include your order number and clear photo evidence
• Claims submitted after 48 hours will not be accepted
Approved claims will be resolved with a replacement or store credit, at our discretion.
Refused or Undeliverable Packages:
• Orders returned due to refusal, incorrect address, or failed delivery attempts are not eligible for refunds.
• Store credit may be issued minus shipping costs, at our discretion.
How to Start a Return:
To request an exchange or store credit, please email:
jjwhiskeyco@gmail.com
Include your order number and reason for return.
Returns sent without prior approval will not be accepted.
Chargebacks & Disputes:
By completing a purchase with JJ Whiskey Co. Boutique, you agree to this Return & Refund Policy. Chargebacks initiated without contacting us first or outside of these terms may result in refusal of future purchases.